Wednesday, August 21, 2013

Follow-up

The "Spotify for eBooks" Has Arrived - Nuvem de Livros « The Digital ReaderThe Digital Reader

This little gem came across my radar today. It always seems that as soon as I would blog about a topic something related would appear in my subscription feeds- funny how that works.

I would love a closer look at this subscription plan for books! I wonder how it's working for the people.

Sunday, August 18, 2013

Is the message clear? Sending a message in the Digital World

In a time when we are so reliant on digital data for information, it's important to know what information there is to be found.


If you Google yourself, what comes up? Does it paint an accurate depiction of who you are and what the world-at-large should know about you? Have you even left a real footprint?

Blog or not to Blog...

These are questions of importance not only to individuals, but also to organizations- including libraries.


In searching Wikipedia for some key topics of interest to the library and information field, I was overwhelmingly pleased to find relevant, seemingly accurate information, presented with recent updates and a number of valuable links and resources expressing from which locations the information came. Also, thankfully, there were not many Wikipedia notes at the tops of the pages indicating that the articles needed more work, appeared to be biased, or may not reflect a "worldwide view". [Segue: I am continually impressed by the information that can be found using Wikipedia. In the past five weeks, I have truly been converted to a believer in that community.] Overall, the image of information science appears to be well reflected in the accessible information found online.

It is our responsibility to represent our profession, our organizations, and ourselves as clearly and accurately as possible in this digital age of technology and information. If there is no information to be found, or if all of the information is negative, it does not bode well for anyone on our branch of the professional tree.


So you Google yourself. What comes up? Is it what you'd expect (or hope) to see?  If a potential employer were seeing my name on Google, a cluster of appropriate keywords or tags might include something like this:

(Note: this is NOT my name/ word cloud)
Were I to tag myself I would include: Kent State University, MLIS, Library, Information Science, Ohio, Librarian, Art, Artist, Print-making, The Arts, Scholar, Research, Student, Academic Libraries, Professional, Organized. As I become more experienced or more knowledgeable  I would add more and more keywords to my tag-cloud to reflect my professional identity and interests in this field. As of now, I'm not sure exactly which direction my studies will take me, so, as expected my tag-cloud is still a work in progress. Thankfully, proper utilization of social websites like LinkedIn and Blogger can help you cultivate an online presence. My plan is to continue this blog and allow it to lead off my future in information science and provide a space for me to explore the relevant topics in this field. More topics, more information, and more tags can all add richness and contextual information to my web presence.

Just like Shedroff's Model of Understanding, I will recognize and utilize my role as a producer and consumer of data and allow my worldview and contextual experience to add to the larger pool of data found on the web. I will add my voice to the many already speaking and exploring these developing topics and emerging directions for information access. I will continue developing my own base of knowledge, wisdom, and understanding of this profession and contribute it to metaknowledge. As Weinberger noted, "... now more than ever, knowledge's value will come from the understanding it enables" (p 215). The more we all contribute to our social understanding (metaknowledge) the more knowledge we can inspire over time- the innovation in the intersections (Weinberger).

Put that away!!!

In my life, and the lives of many twenty-somethings, there are a lot of little messes that fill my daily life that I try (mostly in vain) to keep ORGANIZED.

Areas of disorganization that plague me most often are: laundry, groceries, dishes, toiletries, pet food, video game equipment, digital photos, digital music, books (paper, not digital), and SCHOOL WORK- notes, textbooks, and papers. I imagine that my approach to  the majority of my little messes is much like the process of any other person who does laundry, organizes grocery shopping, loads and unloads a  dishwasher, and attends school- everything has a place  in these areas (and for the most part approaches to organizing these areas are ubiquitous). 

My approaches to my other little messes may be more or less common, but my organizational system for digital pictures is something new and possibly less common. The Picasa program is something that my fiance and I are adopting so  that we can tag our photos and hopefully make them  more accessible than the  endless folders of garbage that we have accumulated up to this point. My fiance has TagsAlbums on his iPhone and he is starting to "tag on the fly" when he takes pictures so that when he eventually syncs them to Picasa on the computer at home- they will all still be accessible to him. The ability to add these tags provides a layer of context that keeps the photos accessible- giving my fiance and I the opportunity to draw relationship lines between the content of the photos-the faces of those pictured-the dates-the times-the locations- all relevant and useful data that will allow us to relocate these images in the future. 

Valdis Kreb's (developer of InFlow software) approach to drawing relationship lines between relevant data was a particularly interesting subject in chapter nine of Weinberger's book. Kreb's approach, particularly in the example of an office setting, illustrated the importance of his work beautifully. In an office setting, with a particular food chain organizational design, charting the actual lines of communication and noting the individuals of particular importance reveals much more about how the company can get effective work done than the black and white organizational design. Kreb's design reveals the truth of information flow and innovation- "innovation happens at the intersections" of conversational lines (p 181).

Kreb's Organizational Interrelationships
As an information scientist, this design is particularly fascinating to me because of all the information it reveals. The added layers of contexts, social relationships, and communication, speak volumes about human nature and the interaction of ideas. A simple organizational chart describes nothing more to the viewer than what the order "should be," even though we all know that it never is that organized. Humans are simply too complex and all work involves intersections of communication. It's clear that displaying linked data will always more accurately reflect the physical world, and I would love to see the ways in which this could be applied to digital media and technology. (Again, reminding me of the Facebook friend mapping and other tools I have previously discussed.) This approach is far from McCallum's system of organization. 

McCallum's Organized Railroad Map
The idea of linked data and the importance of relationships between information directly links to the concept of the prototype- the indisputable examples of things we can't quite define. There are many nouns in this world, and we like to organize them... however, our work is impossible to organize with McCallum's organizational prowess and we are more likely than not to wind up organizing these nouns in a Kreb's-like fashion- according to relationships and associations when direct links cannot be identified. Overall, I liken this knowledge based on prototypes to Dervin's Sense Making Methodology- a model based on filling in uncertainty with new fluid knowledge. When we take in new information from our environment we add it to our mental stock by identifying ans associating how this new information relates to the information we already have- we compare the information and either associate it with a prototype or create a new one. All of our prototypes are dependent on our individual contexts and they are all impacted by social interactions- they are ever-evolving. There is no perfect definition. There is no perfect organization.

My personal prototype for the library involves: 1) "The Library"- an official building (with signage), usually built with bricks, located near the center of a town, 2) "Information"- Rows upon rows of books, magazines, and computers, 3) "Help"- employees who help you allocate resources. For the most part, my personal library prototype seems like it could translate to other cultures. A library is always a place that houses information and is run by employees. The contents of the global libraries will probably always vary based on the accessibility of technology, but they will always be centers of knowledge.

National Symbol for "Library"

International Library Access

In all the recent conversations regarding technology, the direction of our libraries, and information access for the future, it is extremely easy for us to overlook the fact that our advances and expectations surpass the available services for many international locations.

Global Internet Access Graph

Growing up in the United States it is easy to take advantage of the local public library system, and I have never known a region without at least one local area library. These conveniences, even some of our worst ones, can surpass the provisions in some of the "Third World" regions of the world. While not every area is given the same extravagances we have in the United States, it is not to say that those areas of the world do not have the creative minds and capacities to develop meaningful technology and benefit from better access to information.

The TEDTalk with Anil Gupta perfectly captured the spirit of ingenuity and adaptation in order to better advance society. Gupta said, "minds in the margin are not marginal minds," and it would be beneficial for us to take note of that fact and recognize the value of that truth. Every individual every where has the capacity to develop creative solutions to their technological deficiencies. Just as "life will find a way," people too will problem solve and develop alternative methods. We are ALWAYS striving to be more efficient, more effective, and better served by the tools we use.

I had never considered Maslow's hierarchy of needs from the viewpoint Gupta captures in his lecture, but I am inclined to agree with him. I studied psychology for many years and we were always taught Maslow's hierarchy and told that no human could hope to achieve self-actualization or seek to meet higher level needs without meeting their basic needs first. Clearly, as Gupta points out, this idea is flawed. There are impoverished peoples living throughout the world and managing to live day by day barely meeting any of the "basic needs" and certainly not living as a majority of American citizens are living, but they struggle, strive, and survive by the sweat of their brows and the creativity of their minds. They make it work. They adapt and they problem solve in ways that many of us in "First World" countries would not be able to simply because our life situations challenge us differently.

This  same  point regarding the life styles and making ends meet also applies to individuals with differing abilities. Individuals with hearing, vision, mental or other impairments, have a host of other challenges that are not faced by many of those who develop new technologies and are responsible for providing open access to the public in libraries. Those with different abilities have many creative and adaptions to daily living and there are many more that could still be developed and need to be developed in order to provide open access to our modern technologies and services. With the fast-pace of society and our desires for ever more intuitive and flexible technologies, we need to be vigilant regarding our adaptions and adaptations for those with different abilities.

I greatly enjoyed learning about initiatives like Room to Read- providing libraries and new schools in areas like Nepal, but I must admit that I have questions and reservations about such initiatives. I always wonder how the individuals creating these programs go  about interacting with the students and their families. How do these programs actually change the lifestyles of these young girls? Does education offer them the chance to "go further"-- the way we would view it in the United States. Watching the videos of the Room to Read program I recalled the documentary film "Born into Brothels" and the challenges that those individual young people faced. I specifically recall the mother of one of the young girls in "Born into Brothels" being unsupported of her daughter's involvement in the program because she needed her daughter to be working and making money  for the family.

I have to wonder if the families of the girls in the Room to Read program are supportive of the girls' involvement or if they would prefer to have the girls helping in the home with their mothers and their siblings? I have to wonder how far some of those girls have to walk to reach their schools? I would like to see where some of those girls are in five or ten years from the time they begin the program. Do educated girls feel disconnected from their families- do they "abandon" their families? Even more importantly, how do the girls use their education? Is an educated woman of a certain poverty level less appealing to a potential spouse? If the culture is so regimented and hierarchically structured, I could imagine an educated wife being dismissed for a less educated wife who would be more obedient and better "prepared" to be a house wife. It's possible that none of these questions are problematic in reality, but there are many facets of living, culture, and lifestyle that are impacted by access to information and education. While "we" value education and equal opportunities for men and women, those values cannot be superimposed on other cultures.

Sunday, August 11, 2013

Do you *read* me?

Context is everything. 

When it comes to sharing a message, gleaning something from the environment, or just generally maneuvering your way through modern society we have a number of implicit messages to guide you along your way. Depending on our context, signs and symbols can vary in their meaning- arrows, red lights, green lights, flashing lights, and combinations of all of these things and many more all have very specific meanings for us depending on where we are and what we're doing. Then we also have the explicit content practically shouting at us, "I can't make this any clearer to you!" Sometimes we mess up though- sometimes subtlety is lost or information is misinterpreted.

In the library setting, the context and associations we have with libraries suggest to us that we should probably speak with an "inside voice." Rarely is there ever a clear sign posted for patrons...
Except for in some very specific locations I can think of in academic libraries...
It's just common sense in a lot of ways. If we see several people working quietly and intently with materials we get the hint. We interpret the context and know to keep it down- and if not, we all know what this means:
(be quiet)
Although, outside of the context of the library... it could mean something a little different...
(it's a secret, don't tell)
Other implicit messages we get from the library context relate to the way we should interact with the space- alone or with groups or people:

A technology center designed for group work around a computer
A space for independent work
A larger view of an academic library with tables for group work, individual seats, and study carrels
And then there are times when (for the sake of usability and clear communication) we are more explicit:




In the age of digital technology, there have to be better ways for us to direct our patrons- to provide them a map of sorts- to the materials and information they seek. I can remember struggling when I was younger to find materials on a given topic- like astronomy- and exhausting the resources in the youth area and seeking out the "adult" materials before long. Then also, there are broad subjects- contributions of Italian culture- that patrons may be interested in researching. Sure, you can search the catalog to locate items, but what if we were to create a technological resource map that could be accessed by patrons and guide them to the materials in a variety of library areas (cooking, travel, history, literature, music- all of which were relevant to the example topic). At times, what we need most is a personalized road map to lead us where we want to go. I would love to develop something like this- an app for phones or tablets, that could access the database of library materials and highlight areas for resources. My particular niche would be in improving accessibility and intuitive browsing/searching. All of this, of course, would rely on the book information and keywords containing information pertinent to the goals of our patrons- something achievable by social tagging. 

In Weinberger's chapter "What Nothing Says," the subject of tags comes up again in reference to gleaning the kinds of implicit and explicit meaning I was referring to above. The suggestion is that tags can only provide us meaningful implicit knowledge when the users generating them have a transparency in their information sharing. While transparency itself is a very hot topic for debate, I must admit that in the past several weeks the more I have learned about open access, social sharing, and the efficacy of "folksonomy," I am much more interested in seeing a greater amount of transparency in this digital world. - Although, there are some areas in which transparency should NOT be expected or encouraged by any means for the sake of safety and privacy. Data collection is good, but not always data sharing. Privacy cannot be ignored.- 

With greater transparency we are better able to provide the implicit information needed in order to identify more relationships between data. The more we connect the data and uncover the implicit information the more we are able to mirror the physical world in the digital world and increase our ease of use, create a space for intuitive searching, and effective browsing. When everything is truly miscellaneous, systems of classification will be able to give way to every individual user and their ability to create their own meaningful structures. The consumers will become the producers, and in social sharing and open access we will all be able to maneuver effectively... some day.

But, I want it NOW...

I think that one of the most interesting things about library 2.0 (or our more modern library systems) is just how much more integrated they are into the community. Like most people, I grew up in a time and place where the library was a stand alone building that I only visited when I needed something and never really thought about as a place to go and "hang out" because we would inevitably be shushed or asked to leave and socialize elsewhere. These days, that is far from the norm! Libraries are places of activity, of exchange of information, and and community centers in many ways. I think that libraries are finally becoming what they were always meant to be.

I love the idea of a "library that lets," a library that allows and is more interested in providing information, space, and opportunity for the people it serves than being museum-like, dusty, and vacant. Libraries and librarians are adapting to the constant changes in societies and really rolling with the punches- granted they have to if they want to keep their doors open- but it's also a great accomplishment for a field that was so traditionally structured and organized. It seems that despite the difficulties in keeping up with new technology and new ways to access information, that librarians are willing to do whatever they can in order to provide the nest service and best access to information that they can for their patrons.

One of the ways that I have seen advances of technology encouraging the evolution of the library has been in the ways that we are visualizing information. I remember working at the circulation desk for my undergraduate library and one of the librarians showing me the AquaBrowser (example below) tool being used by another library.


At the time, we were all fascinated by this method of browsing and very impressed with the technology that made it possible. Fortunately or unfortunately (I'm not sure which) I have not seen that technology appearing on more library websites. It's unclear to me whether it just never "caught on" with the public, or if it was simply too complex, too problematic, or too expensive to put in place. I think that unless it was a technology that could "learn" from the users it could be more frustrating than helpful in the long run.

Being an individual with a background in art, I am a very visual person and I found myself quite drawn to the design and spread of the AquaBrowser. MindMap is a tool that I have used myself when trying to visualize ideas or plans of my own that were non-linear and it was very similar in its core structure to the AquaBrowser. If there was a way for libraries to bring this mapping technology into the library system I would most definitely explore it. Being able to bridge connections between things often allows for an unexpected and valuable layer of knowledge. I, for instance, would have never really known which of my FaceBook friends knew each other if I had not played with the friend-wheel app. You might think, "well, they're your friends how did you not know they knew each other!?!," but it's not as if we regularly question whom our friends are acquainted with- at least I don't. I do wonder how the software color codes the friends though- based on networks perhaps(?).

The added bonus is that it's just PRETTY to look at!
The most impressive references in this discussion of open access and access to information were the two TEDTalk videos with Lawrence Lessig (one at that link, the other here). Larry made so many fascinating points regarding the modern applications of creativity and several fantastic arguments for less stringent policies and laws surrounding copyrights. Larry's point that artist choice is the key to open availability is one-hundred percent right. We have to rely on the creators of the original content we reference in new creative works to be open and supportive of the creative endeavors of their fans and the public and I think we are getting much closer to realizing that dream.

In recent years, many (not all), recording artists have welcomed and accepted services like Spotify. Artists are coming to realize that their profits will no longer be tied to the sale of physical albums- everything is digital. When a new album is released we want instant access to it. We want to have those copies on our computers and on our phones so that we can take it with us on anywhere- at home, in the car, in between classes, on our breaks. Music is a huge part of our culture and historically has always had a place at the heart of not only our solitary activities but of our social endeavors. With Spotify- every time a track is played by a user, the artist is making a profit (a very small one- but it accumulates I'm sure). Consumers don't have to buy full albums, and they don't have to listen to any album in its entirety. We build playlists- mixes, and we share them with our friends- we subscribe to one another and we share all of the music. It's truly brilliant, and it's free for PC- a small monthly subscription for the flexibility of mobile use.

My own Spotify account as I listen to Lindsey Stirling (she actually came to fame ON YouTube)
The best thing about services like Spotify is that independent artists- singer/songwriters and some of the artists on the periphery of the pop culture spectrum are also made available (talk about opening the long-tail!) I personally have not bought a CD or digital album in well over a year. I don't need to anymore- and I LOVE IT. I actually don't even pay the monthly subscription, but I imagine it won't be much longer before I do. Spotify has completely changed my music listening habits. I have playlists of "New to Me" artists that I have either stumbled upon by the related artists information or from family and friends who have suggested them. I follow my friends playlist "cheer up... if you want to" and hear an assortment of music I know and don't know. The trick is- only artists can opt to make their music available on this service. The service provides a VAST amount of digital music and the collection is growing all the time, but it will take participation in order to allow it to become kind of the Wikipedia of digital music. Recently there was a user-related campaign that led up to releasing the Pink Floyd collection. It seems as though there is a lot of pressure on artists to adopt this approach to making their music widely available and still retaining a profit. It's great for the users, and it seems to be working for the artists (otherwise it would have flopped a long time ago.)

We can all only hope that YouTube will eventually release its firm grasp of copyright laws and once again allow the users the space to create the content that they want to create. Larry Lessig made a great point when he discussed the fact that mash-ups, remixes, pastiches, and parodies are individual and unique creative endeavors. Even though users reference more official media or resources- as always the greatest form of flattery is IMITATION. In order to reach new levels of innovation we have to build upon what we already know and that is what a vast number of YouTubers are set out to do. Lessig really drove this argument home for me when he stated (I paraphrase) Our lives are built on sharing activities- socializing- and we need spaces of "fair use" in order to relate to the world in the most natural way.

We can all hope that the future of our digital media progresses closer and closer to Lessig's vision of an ecology of commitment to the values: freedom, community, limited regulation, and respect for the creator.



Thursday, August 8, 2013

The Objective of Neutrality

In Weinberger's chapter "Social Knowing," the discussion of Wikipedia and its practices regarding neutrality and anonymous authoring becomes a topic of relevance for not only research and information access, but also of best practices in all social sectors.

The working definition of neutrality in the Wikipedia community, for posting content, relies on the belief that neutrality is achieved when people stop changing the content (Weinberger, 2007). For Wikipedia, this is what works. The authorship and the content of the site is entirely open to the public and as such every individual feeding information into the articles has their own information, their own perspective, and their own language to describe the person, places, and events contained within the articles. It takes everyone's participation in authoring these articles to achieve the most neutral voice on the subject as possible. -- I really appreciated Weinberger's contrast of this process to that of newspapers and media outlets where only one voice or one message is really heard. Everyone likes to believe that the news they hear/read contains "the facts," but the truth of the matter is that it is not in most cases the whole truth.--

An example of how social interaction can reduce bias
At Wikipedia, the approach to article writing is entirely collaborative and prevents any one voice from necessarily being the dominant one. At Wikipedia, they realize the importance of representing facts in a neutral playing field for the sake of the readers right to decide what they think about the topic. They encourage well rounded information to bring the greatest degree of knowledge on the subjects to their users. In the case of Wikipedia, it is not just the few, powerful, educated, and influential figures of the world who are writing our history and sharing the information we "need to know," it is the people from many spheres of the world who are documenting the information and relying on one another to build a complete picture of events.

When it comes to "deciding what to believe," it is the expectation of the Wikipedia community that the readers will challenge the facts/data and explore the truths themselves before adding this knowledge into their worldview. This process directly relates to Shedroff's Model of Understanding :


It would behoove the public to value the kind of information  and methods of collaborative communication demonstrated by Wikipedia- neutral, unbiased, and interactive information presented in compromise- rather than allowing themselves to learn from one source or one authority. Shedroff's model addresses particularly how we on an individual basis take in data and integrate information into our knowledge and sense of personal wisdom. What may not be clearly understood from this model alone is that the data, provided by the "producers" is already imbued with context when it gets to us. Producers are consumers and consumers producers. We are living in a time when we collectively teach and learn in our social interactions everyday. Such is the wonder of our digital age- where rarely should anyone be expected to be an expert on anything. We all dabble, we all explore, and we all have a relevant context for information. We do not live in the a world of Orwell's imagination. We live in a time where we are more powerful in our collective search for knowledge than the few who would choose to censor it.

1984 - George Orwell
I have personally pushed myself to explore more topics that have been the subject of public outcry in the past two years. I have struggled with communicating differing opinions and values in social media on more than a few occasions (and have all but given up on trying). But, I have found that it is because my voice is the one saying, "Where did you get that information? Did you actually read the official document yourself? Are you aware that the resource you're sharing here is completely biased and provides a very harsh criticism from a very narrow view point on this subject?" I am finding that it does become more and more difficult to reign in conversations and allow clear communication to occur- especially when it is something which people are particularly impassioned by.

The simple fact is that once people hear something, they tend not to look any further in to it- or they only listen to the voices saying all the same things and it spirals into a world of anger and argument because, "THESE are the FACTS! I don't care that you found someone else saying something different- THIS is the TRUTH because THIS is what I READ." The topics become impossible to discuss in most places because people are very passionate about their beliefs and in most cases are unwilling to hear opposing beliefs. In the places where people have an opportunity to "discuss" topics, they end up arguing instead and working themselves into a fury- name-calling others, cursing at them, judging the morals, intelligence, and sense of decency in the people who offer different beliefs or perspectives. There tends to be a great deal of capitalization and exclamation points.

Most people, it seems, are unwilling to discuss the difficult topics because it is very personal- their ideas become a part of their identity, their sense of self- and to have a disagreement on something is to face a personal attack (even when the subject itself has nothing to do with them personally). The context rather than the data ends up translating the information. The individuals in disagreement most often are fighting not about the facts, but about how they have individually interpreted them. The interpretations form the "brands" and the "labels" that individuals cling to and identify with instead of discussing the raw data and coming to a neutral understanding. The individuals hoist their banners and create divisions between themselves and "others" and turn what should be an open forum of information sharing into a battlefield to fight for the title of "truth" and authority over the "others".

To a large extent, I think that better educating everyone to be more wise in their information gathering in this digital world cannot be emphasized enough. While many voices together may hope to weave a neutral and accurate tapestry of information (like in Wikipedia), most people are not gathering their information from those forums and are instead turning to the individual voices who seem to shout the loudest- or use the right "brand". Seeing the success of Wikipedia- and knowing that from time to time articles need to be locked when tempers flair- does give me hope for the future and the information sharing between people. But, until people once again become more skeptical of the information they find online and re-learn to question bias and access information from many diverse voices, I fear it will take a long time before the majority of the voices stop shouting and start listening.

As Weinberger put it:
"For 2,500 years, we've been told that knowing is our species' destiny and its calling. Now we can see for ourselves that knowledge isn't in our heads: It is between us. It emerges from public and social thought and it stays there, because social knowing, like the global conversations that give rise to it, is never finished" (2007, p.147).

We are all allowed our opinions, but we have to begin to acknowledge that opinions are not facts- they are interpretations. All interpretations are valid because they are unique to the individual context. We cannot force our opinions upon each other. We cannot turn opinions into laws by which everyone must abide. We cannot keep cultivating arbitrary figures of authority based on what is "right," because there are no absolutes. We have to create a spirit of open access to information and allow one another the opportunity to "know" whatever it is we may know and believe [without judgement] whatever we choose to believe. But, then again, that's just my opinion.